ISO Certification - ISO Certification Services, ISO Certification India, ISO Certification Gujarat, ISO Certification in Ahmedabad.,
ISO,ISO Consultant,ISO Consultants,ISO Consultant India,ISO Consultant Gujarat,ISO Consultant Ahmedabad.
QMS CONSULTANT
CC57091
ISO Consultancy,ISO Consultancy Services, ISO Consultancy in Ahmedabad, Gujarat, India.
FSMS CONSULTANT
CCH46003
Samrat Associates is providing ISO Certification, ISO Certificate, ISO Consultant offering ISO consultancy services in Ahmedabad, Gujarat [India].
About Us
System Certifications  
Product
Certifications

International Certification

Restricted Substance Compliance


Hazardous Locations Certification

 
Corporate
Training
 

Our
Strength

 
Testimonials
Gallery
News & Events
Get a Quotation
 
 


ISO ISO 10002:2014

 
     
 

We have rich experience in helping organization to get ISO 10002: 2014 (QM-CS)/BS 25999: 2006 (BCMS) certifications. The prominently featured international quality certification ISO 10002:2014 helps organizations to better manage complaints which are related to products pertaining to planning, design, operation, maintenance and improvement.


ISO 10002:2014 provides guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement. The complaints-handling process described is suitable for use as one of the processes of an overall quality management system.

ISO 10002:2014 is not applicable to disputes referred for resolution outside the organization or for employment-related disputes.

It is also intended for use by organizations of all sizes and in all sectors. Annex A provides guidance specifically for small businesses.

ISO 10002:2014 addresses the following aspects of complaints handling:

  • Enhancing customer satisfaction by creating a customer-focused environment that is open to feedback (including complaints), resolving any complaints received, and enhancing the organization's ability to improve its product and customer service;
  • Top management involvement and commitment through adequate acquisition and deployment of resources, including personnel training;
  • Recognizing and addressing the needs and expectations of complainants;
  • Providing complainants with an open, effective, and easy-to-use complaints process;
  • Analyzing and evaluating complaints in order to improve the product and customer service quality;
  • Auditing of the complaints-handling process;
  • Reviewing the effectiveness and efficiency of the complaints-handling process.

Advantages of ISO 10002:2014

  • With the implementation of iso 10002:2014 (qm-cs) certified complaint handling management system in place, the organizations better understand the client's requirements by getting a clear view of all the complaints/feedback received which then help them to be a proven supplier of products/services in accordance of client's requirements.
  • Works as a tool to audit complaints-handling process
  • Provide an option to organization to review the effectiveness and efficiency of the complaint-handling process in place
  • With the help of thorough analysis and evaluation of complaints/feedbacks received using the iso 10002:2014 certified complaints management system, organizations get a crisp view of their product/service offerings vis-a-vis client satisfaction and easily recognize the loop holes associated with complains/feedbacks.
 

ISO 10002: 2014 (qm-cs)



 
     
     
 
Quick Contact
Address : Samrat Corporate Consultants Pvt. Ltd.
​F/7, SHUKUN Plaza, L. G. Corner,
Maninagar, Ahmedabad - 380 008.
Gujarat, INDIA.
Phone : +91 - 94267 56555, +91 - 96016 01345
E-mail : info@samratassociates.com
Telefax : +91 - 79 - 2546 3355
   
 
     
Home About Us Our Services Videos Our Strength Testimonials Contact Us
Website Maintain by: #1 Outsourcing Web Designing & Outsourcing Web Promotion Company :: #1 Vinayak InfoSoft
Your Name
Company Name
Email :
Phone :
Description :