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Samrat Associates is providing ISO Certification, ISO Certificate, ISO Consultant offering ISO consultancy services in Ahmedabad, Gujarat [India].
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ISO 20000: 2011

 
     
 

Information Technology -- Service management -- Part 1: Service management system requirements

We feel proud to provide ISO 20000 :2011 certification to our esteemed clients. Backed by rich industry experience and with the assistance of our diligent team, we are providing excellent ISO Consultancy and ISO Certification Services. 

ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

ISO/IEC 20000-1:2011 can be used by:

  • An organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • An organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • A service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • A service provider to monitor, measure and review its service management processes and services;
  • A service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • An assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.
 
 
     
     
 
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Address : Samrat Corporate Consultants Pvt. Ltd.
​F/7, SHUKUN Plaza, L. G. Corner,
Maninagar, Ahmedabad - 380 008.
Gujarat, INDIA.
Phone : +91 - 94267 56555, +91 - 96016 01345
E-mail : info@samratassociates.com
Telefax : +91 - 79 - 2546 3355
   
 
     
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